Report an app problem
Open Settings → Diagnostics & Support in the new SailViewer app. Review the technical trace and add a short description before sending. You can also email info@ib-sailing.com.
SailViewer support
Get help with the new SailViewer app, access checks or an imported sailing log. Your files stay on your device unless you choose to share one.
Access or device change
On a tablet, foldable phone or computer, connect to the internet and use Check Access in License & Devices. If access still fails, send the support reference shown in the app. Do not send a license code or installation credential.
Share a source file
Problem reports do not attach your original sailing logs, screenshots or videos. If we need a source recording, choose it separately and review the recipient in your device’s share sheet. A sailing file may contain names and recorded positions.
Privacy or deletion request
Email info@ib-sailing.com with “SailViewer privacy” in the subject. Include the in-app support reference or issue ID when available so we can locate the right records. You do not need to send sailing files or identity documents with an initial request.
Using the older app?
The previous Android SailViewer remains separate. Its manually issued codes and support history are unchanged; the new app does not transfer its library or access codes automatically. Legacy SailViewer app.